RML LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information collected through our website, software integrations, AI communications, and marketing services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, interact with our AI agents, or utilize our agency services.
1. Information We Collect
We collect information directly from you, automatically through your interaction with our systems, and on behalf of our business clients.
A. Information Provided Directly by You
- Contact Information: Name, business name, email address, phone number, and physical business address when you fill out forms, schedule a strategy call, or communicate with us.
- Booking & Billing Details: Information submitted when scheduling appointments or paying for services (processed via secure third-party payment processors).
- Client Business Data: Customer databases, client lists, contact information, and promotional offer details provided to us by business clients for the execution of Database Reactivation campaigns or Google Review collection.
B. Information Collected via AI Agents & Automation
- Voice Interactions & Calls: Audio recordings, real-time call transcriptions, phone numbers, caller ID details, and metadata generated when interacting with our AI Voice Agents.
- Chat Logs: Conversation text, user inputs, and metadata generated through interactions with our AI Chat Agents on our site or client websites.
C. Automatically Collected Technical Data
- Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on site, and interaction data collected via cookies and analytics tools.
2. How We Use Your Information
We use the collected data to deliver, maintain, and optimize our revenue generation and AI services:
- Service Delivery: Setting up, training, and running 24/7 AI Voice and Chat Agents, executing Database Reactivation campaigns, and automating Google Review generation requests.
- Appointment & Lead Handling: Qualifying leads, managing calendar bookings, and sending appointment confirmations or reminders via SMS and email.
- Customer Support & System Improvement: Monitoring and reviewing AI transcriptions and chat logs to refine AI accuracy, system performance, and service reliability.
- Marketing & Communication: Sending updates, promotional materials, and service communications to prospects who have opted in.
- Legal Compliance: Enforcing our terms, adhering to applicable laws, and responding to lawful governmental requests.
3. SMS & Telecommunications Compliance
RML LLC complies with applicable telecommunications regulations, including the Telephone Consumer Protection Act (TCPA) and mobile carrier rules (A2P 10DLC).
- SMS Consent: By opting in to receive SMS messages from RML LLC or through automated systems deployed on behalf of our clients, you consent to receive transactional and promotional text messages.
- No Third-Party Sharing for Marketing: Mobile opt-in data and SMS consent details will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
- Opt-Out: You can opt out of receiving SMS communications at any time by replying STOP to any text message. Reply HELP for support. Message and data rates may apply.
4. How We Share Your Information
We do not sell your personal information. We only share information with third parties under the following circumstances:
- Service Providers: We share data with trusted third-party vendors who assist in operating our infrastructure (e.g., cloud hosting, telecommunications carriers, AI model providers, CRM tools, and payment processors) under strict confidentiality obligations.
- Client Operations: Data collected via AI Voice or Chat Agents operating on behalf of a specific client is shared directly with that business client.
- Business Transfers: In the event of a merger, acquisition, restructuring, or sale of company assets, client and lead information may be transferred as a business asset.
- Legal Requirements: We may disclose information if required to do so by law or in good faith belief that such action is necessary to comply with legal processes or protect the safety and rights of RML LLC, our users, or the public.
5. Data Security & Retention
We implement commercial-grade administrative, technical, and physical safeguards designed to protect personal data from unauthorized access, loss, misuse, or alteration.
- Data provided for Database Reactivation and AI Agent training is stored securely and accessed strictly on a need-to-know basis.
- We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, complete client contractual agreements, or satisfy legal and regulatory requirements.
6. Your Rights & Privacy Choices
Depending on your jurisdiction (e.g., state-specific privacy laws such as the CCPA/CPRA), you may have the following rights regarding your personal information:
- Access & Correction: Request access to or correction of the personal data we hold about you.
- Deletion: Request the deletion of your personal information, subject to certain legal exceptions.
- Opt-Out: Request to opt out of marketing communications or specific data processing activities. To exercise any of these rights, please contact us using the information provided below.
7. AI Technology Disclosure
When you interact with phone systems or web chats operated by RML LLC, you may be communicating with an automated artificial intelligence agent. Calls and chats are monitored, recorded, and transcribed for quality assurance, service fulfillment, and AI optimization purposes. By continuing an interaction with these agents, you consent to such recording and processing.
8. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in technology, legal requirements, or our operational practices. Any updates will be posted on this page with an updated "Last Updated" date.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: