Welcome to RML LLC ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, software, artificial intelligence (AI) communications systems, database reactivation campaigns, automated review tools, and marketing agency services (collectively, the "Services").
By accessing our website, purchasing our services, or signing a statement of work with RML LLC, you ("Client," "User," or "you") agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.
1. Description of Services
RML LLC provides AI automation, lead generation, and customer retention systems for businesses, including but not limited to:
- AI Voice & Chat Agents: Deployment, training, and hosting of automated voice receptionists and website chat widgets designed to answer inquiries, qualify leads, and schedule appointments.
- Automated Google Review Generation: Systems that automate SMS/email review requests to your customers to build local search visibility.
- Database Reactivation Campaigns: Outreach campaigns targeting past customer or lead databases provided by the Client.
- Lead Conversion & Operations Automation: Workflows connecting CRM, communications, and scheduling tools.
2. Client Responsibilities & Data Compliance
A. Customer Data & Contact Lists
For Database Reactivation or review campaigns, Client agrees to provide accurate, lawfully acquired contact lists. Client explicitly warrants that:
- All contacts provided have given express consent to receive communications (via phone, email, or SMS) in compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and all local telecommunications regulations.
- The provided list does not contain purchased, scraped, or illicitly obtained contact details.
- Client will honor all opt-out/unsubscribe requests immediately and notify RML LLC of any consumer opt-out preferences.
B. Account & Integration Access
Client agrees to provide timely access to necessary accounts, CRMs, domain DNS settings, or telephony integrations required for RML LLC to set up and deploy the Services.
3. AI Technology & Telecommunications Disclaimers
A. Artificial Intelligence Performance
Our AI Voice and Chat Agents utilize third-party large language models (LLMs) and speech-synthesis engines. While RML LLC trains and optimizes these agents for high accuracy:
- AI systems may occasionally produce inaccurate, incomplete, or unexpected responses ("hallucinations").
- RML LLC is not liable for misstatements, minor miscommunications, or booking errors made by an AI agent during a live call or web chat.
- Client is responsible for regularly reviewing call logs and chat transcripts to monitor performance.
B. Call Recording & Consent Compliance
Client acknowledges that AI Voice Agents record and transcribe calls for processing and quality assurance. Client is solely responsible for ensuring compliance with applicable two-party or one-party call recording laws in their operating jurisdiction (e.g., providing automated recording disclaimers where legally required).
C. SMS & Carrier Rules (A2P 10DLC)
SMS messaging relies on mobile carrier networks. Client agrees to comply with carrier regulations (including A2P 10DLC registration). RML LLC is not responsible for message delivery failures caused by carrier filtering, improper opt-in language, or network outages.
4. Google Review Platform Rules
When utilizing our Google Review Automation services, Client agrees to comply with Google's maps and review guidelines. Client shall not request or configure automated sequences to:
- Incentivize positive reviews with financial rewards, discounts, or gifts.
- Filter or gate negative reviews unlawfully ("review gating").
- Generate fake or fraudulent reviews.
RML LLC disclaims responsibility for suspensions or actions taken against Client's Google Business Profile by Google resulting from Client misconduct.
5. Fees, Payment & Billing
- Service Fees: Client agrees to pay all upfront build fees, setup fees, recurring retainer fees, or usage charges detailed in their agreed proposal, invoice, or Statement of Work.
- Non-Refundable Upfront Building & Setup Fees: All upfront building, setup, onboarding, custom development, system configuration, AI prompt engineering, and integration fees are strictly non-refundable. Once payment is made and work has commenced, no refunds will be issued for setup or build-out costs under any circumstances, as these fees compensate for immediate dedicated labor, technical configuration, and software deployment.
- Recurring Billing: For subscription-based retainers, billing recurs automatically on a monthly basis using the designated payment method.
- Usage Costs: Third-party telephony costs (e.g., Twilio carrier minutes, SMS fees, AI API processing credits) may be billed separately or included in a custom retainer tier as outlined in your service agreement.
- Retainer Refunds: Completed subscription or retainer billing cycles are non-refundable once billed.
6. Intellectual Property Rights
- RML LLC Property: All underlying software workflows, custom prompts, automation blueprints, system architecture, and proprietary agency materials remain the exclusive intellectual property of RML LLC.
- Client Property: Client retains all ownership rights to their customer data, client lists, logos, brand assets, and proprietary business information provided to RML LLC.
7. Limitation of Liability & Warranty Disclaimer
A. No Guarantee of Specific Financial Results
RML LLC provides tools and automation systems designed to increase conversions and streamline operations. However, we do not guarantee specific sales volumes, revenue increases, or specific Google search ranking positions. Success depends on market conditions, Client's fulfillment capabilities, and lead quality.
B. Limitation of Damages
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RML LLC, ITS OFFICERS, DIRECTORS, OR EMPLOYEES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITY) ARISING OUT OF OR IN CONNECTION WITH THE SERVICES.
OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY CLIENT TO RML LLC IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
8. Term and Termination
- Term: These Terms remain in effect until terminated by either party.
- Termination for Convenience: Either party may terminate a monthly service agreement by providing a written notice at least thirty (30) days prior to the next billing cycle.
- Termination for Cause: RML LLC reserves the right to immediately suspend or terminate Services if Client breaches TCPA regulations, fails to pay fees when due, or engages in unlawful marketing practices.
9. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Oregon, and the parties hereby consent to personal jurisdiction and venue therein.
10. Modifications to Terms
RML LLC reserves the right to update or modify these Terms at any time. Updated versions will be posted on our website with a revised "Last Updated" date. Continued use of our Services following any modifications constitutes acceptance of the revised Terms.
11. Contact Information
For questions, support, or legal notices regarding these Terms, please contact us at: